Right of withdrawal

You have the right to cancel the contract within 14 days without giving reasons. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the customer.

In order to exercise the right of withdrawal, you must inform us - ORTEMA GmbH, Kurt-Lindemann-Weg 10, 71706 Markgröningen, Germany, telephone: +49 (0) 71 45 - 91 53 890, This email address is being protected from spambots. You need JavaScript enabled to view it. - by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. A mere return of the goods is no longer sufficient according to the latest case law. In order to comply with the time limit, it is sufficient to send the notification of the exercise of the right of withdrawal in due time before the end of the revocation period. You can use our sample revocation form for this purpose.

Consequences of revocation

In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived are to be surrendered. You only have to pay for a possible loss of value if this loss of value is due to a handling of the goods which is not necessary for the examination of the condition, properties and functionality of the goods. By "examination of the characteristics and the function mode" one understands testing and trying out the respective commodity, as it is possible and usual for instance in the retail store. You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day on which you have informed us of the revocation of this contract. The deadline is met if you send the goods before the end of the 14-day period. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods.

You bear the direct costs of the return if the delivered goods correspond to the ordered goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to distance selling contracts which contain special customer specifications. I.e. for deliveries of goods that are not prefabricated and for the production of which an individual selection is relevant or is clearly tailored to his personal needs.

End of the revocation instruction